Steady is a platform dedicated to supporting gig economy workers by providing solutions tailored to their unique needs. Focused on side hustlers, Steady helps users find work, increase their income, and access financial resources. In collaboration with the U.S. government, Steady developed a specialized payment gateway designed to facilitate secure, efficient, and accurate disbursement of funds to eligible cohorts, particularly those qualifying for basic universal income programs.
Steady is a platform dedicated to supporting gig economy workers by providing solutions tailored to their unique needs. Focused on side hustlers, Steady helps users find work, increase their income, and access financial resources. In collaboration with the U.S. government, Steady developed a specialized payment gateway designed to facilitate secure, efficient, and accurate disbursement of funds to eligible cohorts, particularly those qualifying for basic universal income programs.
Steady is a platform dedicated to supporting gig economy workers by providing solutions tailored to their unique needs. Focused on side hustlers, Steady helps users find work, increase their income, and access financial resources. In collaboration with the U.S. government, Steady developed a specialized payment gateway designed to facilitate secure, efficient, and accurate disbursement of funds to eligible cohorts, particularly those qualifying for basic universal income programs.
Role
Product UX/UI Designer
Client
Steady
Year
2025
Services
UX Discovery
Ui Design
Agency
Mentions
Development
The Problem
Gig economy workers often face challenges in accessing financial support and benefits that are readily available to traditional employees. Existing payment systems were not adequately addressing the unique needs of these workers, leading to inefficiencies and frustration. There was a critical need for a payment solution that could securely manage and distribute government-funded payments to eligible gig workers, ensuring they receive the financial support they deserve without unnecessary hurdles.
The Problem
Gig economy workers often face challenges in accessing financial support and benefits that are readily available to traditional employees. Existing payment systems were not adequately addressing the unique needs of these workers, leading to inefficiencies and frustration. There was a critical need for a payment solution that could securely manage and distribute government-funded payments to eligible gig workers, ensuring they receive the financial support they deserve without unnecessary hurdles.
The Problem
Gig economy workers often face challenges in accessing financial support and benefits that are readily available to traditional employees. Existing payment systems were not adequately addressing the unique needs of these workers, leading to inefficiencies and frustration. There was a critical need for a payment solution that could securely manage and distribute government-funded payments to eligible gig workers, ensuring they receive the financial support they deserve without unnecessary hurdles.
The Sollution
To address this challenge, I played an integral role in developing a specialized payment gateway focused on facilitating and managing payments for eligible gig workers. The solution involved:
• Discovery & Design Sprint: Initiated a rapid design sprint with daily workshops involving the client to refine our approach. This allowed for quick iteration and alignment with the company’s mission to support gig workers effectively.
• Human-Centered Design Methodology: Conducted user interviews to develop personas and understand the actual needs of gig workers. This informed the creation of lean user flows that were intuitive and met users’ specific requirements.
• Daily Design Artifacts: Delivered daily design artifacts, continually revising and improving them based on team feedback to ensure the highest quality and relevance.
• Focus on Payment Management: Emphasized seamless payment management as the primary component, ensuring the gateway was secure, efficient, and user-friendly.
The Sollution
To address this challenge, I played an integral role in developing a specialized payment gateway focused on facilitating and managing payments for eligible gig workers. The solution involved:
• Discovery & Design Sprint: Initiated a rapid design sprint with daily workshops involving the client to refine our approach. This allowed for quick iteration and alignment with the company’s mission to support gig workers effectively.
• Human-Centered Design Methodology: Conducted user interviews to develop personas and understand the actual needs of gig workers. This informed the creation of lean user flows that were intuitive and met users’ specific requirements.
• Daily Design Artifacts: Delivered daily design artifacts, continually revising and improving them based on team feedback to ensure the highest quality and relevance.
• Focus on Payment Management: Emphasized seamless payment management as the primary component, ensuring the gateway was secure, efficient, and user-friendly.
The Sollution
To address this challenge, I played an integral role in developing a specialized payment gateway focused on facilitating and managing payments for eligible gig workers. The solution involved:
• Discovery & Design Sprint: Initiated a rapid design sprint with daily workshops involving the client to refine our approach. This allowed for quick iteration and alignment with the company’s mission to support gig workers effectively.
• Human-Centered Design Methodology: Conducted user interviews to develop personas and understand the actual needs of gig workers. This informed the creation of lean user flows that were intuitive and met users’ specific requirements.
• Daily Design Artifacts: Delivered daily design artifacts, continually revising and improving them based on team feedback to ensure the highest quality and relevance.
• Focus on Payment Management: Emphasized seamless payment management as the primary component, ensuring the gateway was secure, efficient, and user-friendly.
The Design
My design approach centered on creating an aesthetically pleasing and highly functional interface that reduced complexity for users. Key design elements included:
• Intuitive User Interface: Developed a clean and straightforward interface that made navigation effortless, even for users who may not be tech-savvy.
• Streamlined User Flows: Created lean user flows that minimized the steps required to complete payment tasks, significantly enhancing efficiency.
• Responsive Design: Ensured the gateway was fully responsive and accessible on various devices, recognizing that gig workers often rely on mobile platforms.
• Collaborative Iteration: Worked closely with the product team, incorporating feedback to refine the design continually and align it with user needs and business goals.
The Design
My design approach centered on creating an aesthetically pleasing and highly functional interface that reduced complexity for users. Key design elements included:
• Intuitive User Interface: Developed a clean and straightforward interface that made navigation effortless, even for users who may not be tech-savvy.
• Streamlined User Flows: Created lean user flows that minimized the steps required to complete payment tasks, significantly enhancing efficiency.
• Responsive Design: Ensured the gateway was fully responsive and accessible on various devices, recognizing that gig workers often rely on mobile platforms.
• Collaborative Iteration: Worked closely with the product team, incorporating feedback to refine the design continually and align it with user needs and business goals.
The Design
My design approach centered on creating an aesthetically pleasing and highly functional interface that reduced complexity for users. Key design elements included:
• Intuitive User Interface: Developed a clean and straightforward interface that made navigation effortless, even for users who may not be tech-savvy.
• Streamlined User Flows: Created lean user flows that minimized the steps required to complete payment tasks, significantly enhancing efficiency.
• Responsive Design: Ensured the gateway was fully responsive and accessible on various devices, recognizing that gig workers often rely on mobile platforms.
• Collaborative Iteration: Worked closely with the product team, incorporating feedback to refine the design continually and align it with user needs and business goals.
The Design
The implementation of the specialized payment gateway yielded significant positive outcomes:
• Reduced Task Time: Achieved an 85% reduction in the time users spent on payment-related tasks, vastly improving efficiency.
• Positive User Feedback: Received overwhelmingly positive feedback from users, who praised the gateway as one of the most aesthetically pleasing and user-friendly tools they had used.
• Enhanced User Adoption: The improved usability and efficiency led to higher adoption rates among eligible gig workers.
• Alignment with Mission: Successfully aligned the solution with Steady’s mission to support gig economy workers, providing them with essential financial resources in an accessible manner.
This project not only addressed a critical need for gig workers but also demonstrated the effectiveness of rapid, user-centered design in delivering impactful solutions quickly. The specialized payment gateway stands as a testament to how thoughtful design and a focus on user experience can drive significant improvements in both usability and overall satisfaction.
The Design
The implementation of the specialized payment gateway yielded significant positive outcomes:
• Reduced Task Time: Achieved an 85% reduction in the time users spent on payment-related tasks, vastly improving efficiency.
• Positive User Feedback: Received overwhelmingly positive feedback from users, who praised the gateway as one of the most aesthetically pleasing and user-friendly tools they had used.
• Enhanced User Adoption: The improved usability and efficiency led to higher adoption rates among eligible gig workers.
• Alignment with Mission: Successfully aligned the solution with Steady’s mission to support gig economy workers, providing them with essential financial resources in an accessible manner.
This project not only addressed a critical need for gig workers but also demonstrated the effectiveness of rapid, user-centered design in delivering impactful solutions quickly. The specialized payment gateway stands as a testament to how thoughtful design and a focus on user experience can drive significant improvements in both usability and overall satisfaction.
The Design
The implementation of the specialized payment gateway yielded significant positive outcomes:
• Reduced Task Time: Achieved an 85% reduction in the time users spent on payment-related tasks, vastly improving efficiency.
• Positive User Feedback: Received overwhelmingly positive feedback from users, who praised the gateway as one of the most aesthetically pleasing and user-friendly tools they had used.
• Enhanced User Adoption: The improved usability and efficiency led to higher adoption rates among eligible gig workers.
• Alignment with Mission: Successfully aligned the solution with Steady’s mission to support gig economy workers, providing them with essential financial resources in an accessible manner.
This project not only addressed a critical need for gig workers but also demonstrated the effectiveness of rapid, user-centered design in delivering impactful solutions quickly. The specialized payment gateway stands as a testament to how thoughtful design and a focus on user experience can drive significant improvements in both usability and overall satisfaction.
